Last updated: August 27, 2026
Zenitha operates this website and online store, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Services are operated using WordPress and WooCommerce, together with third-party service providers that may support hosting, payment processing, shipping, analytics, communications and other website functions.
This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, billing address, shipping address, phone number and email address.
- Financial information, including payment information, transaction details, form of payment and payment confirmation. Payment card details may be processed directly by our third-party payment service providers and may not be stored on our website.
- Account information, including your username, password, preferences and settings, if you choose to create an account.
- Transaction information, including the products you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
- Communications with us, including information you provide when contacting us or submitting a customer support inquiry.
- Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
- Usage information, including information regarding your interaction with the Services and how and when you navigate or interact with our website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, use the Services, communicate with us or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our website, and through cookies and similar technologies.
- From our service providers, including when we engage third parties to provide hosting, payment processing, analytics, communications, security, shipping or other services on our behalf.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, tailor and improve the Services. We use your personal information to provide the Services, process and fulfill your orders, process payments, arrange shipping, process returns and exchanges, remember your preferences, maintain customer accounts where applicable, provide customer support and improve your shopping experience.
- Marketing and advertising. Where permitted by applicable law and, where required, with your consent, we may use your personal information to send marketing and promotional communications, including by email, and to provide you with information about products, offers and services that may be relevant to you. You may unsubscribe from marketing communications at any time.
- Security and fraud prevention. We may use personal information to maintain the security of our website, authenticate accounts, detect and investigate fraudulent, illegal, unsafe or malicious activity, and protect our Services, customers and business.
- Communicating with you. We may use your personal information to respond to your inquiries, provide customer support, communicate with you regarding your orders and maintain our business relationship with you.
- Legal reasons. We may use your personal information to comply with applicable laws and regulations, respond to lawful requests from public authorities, resolve disputes, enforce our terms and policies, and protect or defend our rights, property and Services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide and improve the Services.
Cookies may be used to:
- enable essential website and shopping-cart functionality;
- remember your preferences;
- maintain your session and account;
- understand how visitors use our website;
- improve website performance and functionality;
- provide analytics;
- support marketing and advertising activities, where applicable.
Some cookies may be placed by third-party services that we use on our website.
Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device. You may also control or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality of the website or your ability to use some Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to applicable law and this Privacy Policy. Such circumstances may include:
- Service providers and vendors that perform services on our behalf, such as website hosting, website administration, WooCommerce-related services, payment processing, data analytics, customer support, email communications, security, cloud storage, order fulfillment and shipping.
- Payment service providers when necessary to process and complete your payments or refunds. Payment providers may independently process your personal information in accordance with their own privacy policies.
- Shipping and delivery providers where necessary to deliver products that you have purchased.
- Business and marketing partners, where applicable and permitted by law, to provide marketing or advertising services.
- When you direct, request or consent to disclosure, such as when you choose to use a social media feature or otherwise request that information be shared with a third party.
- In connection with legal or business matters, including a merger, acquisition, sale of assets, bankruptcy, legal proceedings, governmental requests, or to enforce applicable terms and policies and protect our rights, customers or Services.
We do not sell your personal information in the ordinary meaning of that term.
WordPress and WooCommerce
Our website uses WordPress and WooCommerce to operate and manage the online store.
WordPress and WooCommerce provide the underlying website and e-commerce functionality through which we may process information such as customer details, account information, orders, products purchased, billing and shipping information and other information necessary to operate the store.
In addition, we may use third-party WordPress plugins and services to provide specific functionality, including payment processing, shipping, analytics, security, communications, cookies and other website features.
The personal information processed by these third-party services is subject to their respective privacy policies and terms where applicable.
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them.
Our inclusion of links to third-party websites does not, by itself, imply endorsement of their content or their owners or operators.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children where prohibited by applicable law.
If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the contact details provided below and request that the information be deleted, subject to applicable legal requirements.
Security and Retention of Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Information transmitted over the internet may not be completely secure while in transit. We therefore recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfill orders, maintain business and accounting records, comply with legal obligations, resolve disputes and enforce applicable agreements and policies.
The specific retention period may vary depending on the type of information and the purpose for which it is processed.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information:
- Right of access. You may have the right to request access to personal information that we hold about you.
- Right to deletion. You may have the right to request that we delete personal information that we hold about you, subject to applicable legal exceptions.
- Right to correction. You may have the right to request correction of inaccurate or incomplete personal information.
- Right to data portability. In certain circumstances, you may have the right to receive personal information that you have provided to us in a structured, commonly used and machine-readable format.
- Right to object. You may have the right to object to certain types of processing of your personal information, including processing for direct marketing.
- Right to restriction. In certain circumstances, you may have the right to request that we restrict the processing of your personal information.
- Right to withdraw consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
- Right to lodge a complaint. You may have the right to lodge a complaint with the competent data protection supervisory authority.
You may exercise applicable rights by contacting us using the contact details provided below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will respond to valid requests within the period required by applicable law.
Marketing Communications
Where permitted by law and where required based on your consent, we may send you promotional emails about Zenitha products, offers or other information.
You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us.
Even if you opt out of marketing communications, we may still send you non-promotional communications that are necessary to complete or manage an order, respond to an inquiry, or provide other Services.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.
We will make reasonable efforts to investigate and respond to your complaint.
Depending on where you live, you may also have the right to lodge a complaint with the competent data protection supervisory authority.
International Transfers
Some of our service providers may be located outside Montenegro or the country in which you reside.
As a result, your personal information may be transferred to, stored or processed in other countries.
Where applicable law requires specific safeguards for international transfers of personal information, we will use appropriate legal mechanisms and safeguards for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, third-party services, legal requirements or regulatory obligations.
When we make changes, we will post the revised Privacy Policy on this website and update the “Last updated” date.
We encourage you to review this Privacy Policy periodically to remain informed about how we process personal information.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:
Zenitha
Podgorica, Montenegro
Email: info@zenitha.me
For purposes of applicable data protection laws, Zenitha is the data controller of your personal information.