Refund policy

Refund Policy – Zenitha

We want you to love your Zenitha jewelry. If you are not fully satisfied, we’re here to help.

Returns
You can request a return within 15 days of receiving your order. To be eligible, your item must be unused, in the same condition as received and in its original packaging.
PLEASE SEND US AN EMAIL TO: info@zenitha.me BEFORE YOU SHIP YOUR PACKAGE.

Refunds (if applicable)
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within a reasonable time frame.

If your refund has not arrived yet, please follow these steps:
• First, check your bank account again to confirm.
• Then contact your credit card provider, as it may take a few days before the refund is officially visible.
• Next, reach out to your bank since additional processing time is sometimes required before a refund is completed.
If you have already done all of the above and still have not received your refund, please get in touch with us at info@zenitha.me.

Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at info@zenitha.me.

Non-Returnable Items
Certain items cannot be returned, including gift cards and final sale products.

Shipping
To return your product, please email us at info@zenitha.me for return instructions.

You are responsible for covering shipping costs, which are non-refundable.

Questions?
For more information about our return and refund policy, contact us anytime at info@zenitha.me.

Shipping
To return your product, you should mail your product to:

Address: Radnička 1
ZIP: 81000
City: Podgorica
Country: Montenegro

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

PLEASE SEND US AN EMAIL TO: info@zenitha.me BEFORE YOU SHIP YOUR PACKAGE.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.